The easiest way to find your photographs is to use our search facility. Please click on the 'Looking for your images - Click Here' button on our home page to bring forward the collections that match your criteria.  The more specific you can be, the quicker you will be able to locate your particular photographs.  Alternatively, if you know the photographer involved, you can search for the images on their own website.  Please visit our 'Photographers' section to look for the exact site you need.

Everybodysmile helps professional photographers to display and sell their work online.  We work closely with the photographer to provide a range of services to them, which include payment handling.  This is why we appear on your bank statement, although the photographer still receives the order and payment (less a small handling fee) and is arranging dispatch of your order.

You will receive two emails confirming the order. One from WorldPay, the company which liaises with your bank to authorise the payment and one from Everybodysmile, the latter provides confirmation of the billing and postal addresses provided, the exact details of your order and the photographer's contact details. The photographer also receives this information, arranges for your order to be processed and dispatches the item(s) to you. Please note that as we process payments on behalf of the individual photographers, bank/credit card statements will refer to Everybodysmile Ltd and not the photographer/studio providing the images.

Yes. If you do not wish, or are unable to provide details of a debit/credit card, please make a note of the image number(s) and event and contact the photographer direct with your order. They will then confirm acceptable forms of payment and delivery arrangements.

All payments are processed by WorldPay, which is part of the Royal Bank of Scotland/NatWest Group and is a recognised banking facility for many internet businesses. Your financial details are only required once you reach the secure server directly at WorldPay.  Everybodysmile does not receive any record of your bank account details, and the information is not passed on to the photographers.

In certain instances, the photographer may protect the images from general view, by use of a password, to ensure that only interested parties can see them. Usually, the person(s) instructing the photographer (e.g: the bride and groom) are aware of the password and will be able to confirm this to you.

Everybodysmile is not at liberty to provide details of the passwords; please contact either the person(s) instructing the photographer, or the studio direct.

As your payment has been made initially to Everybodysmile Ltd, we will be more than happy to investigate any unfulfilled or problem orders on your behalf. Please provide full details of the order, and email us at enquiries@everybodysmile.co.uk. We will then contact the photographer and keep you informed, usually by email. In the event of poor quality or the wrong images supplied, it may prove to be quicker if you contact the photographer direct as they may require the product to be returned, but please keep us informed of the progress. As all items are custom made and cannot necessarily be sold on, refunds are not usually provided, but a replacement item offered.

It may depend on the particular photographer's policy for printing and payments for images. Please contact the studio direct and as soon as possible, as it could depend on how long it is since you placed the order and if the images have been printed yet. In the event that the photographer agrees that your payment can be refunded, they will advise us by email and we will arrange to credit your card with the appropriate amount.  Once the refund has been processed, you will receive an email from WorldPay confirming the credit.

That will usually mean that the studio does not currently use the Everybodysmile system, although it may be that we are currently working to have a web site in place for that particular company. Please contact the photographer direct with details of this site, and we may be able to provide an online system for them (that is, of course, if they wish to subscribe to us) in time for your own event.

Everybodysmile does not pass any contact information on to third parties other than to the photographer through which your order is being placed. We cannot guarantee that the photographer also operates on this basis, so if you have any concerns in this respect, please contact the studio direct.

You may well have visited this page before and your computer has stored a copy of this page in its cache. In order to get the most current version of the page either click the refresh icon at the top of your browser or press your F5 key.

It is possible that before the page has finished loading you would have clicked on an image for viewing. Therefore, the page will need to be reloaded again, either click on the refresh icon at the top of your browser or press your F5 key.

No, Everybodysmile Ltd is not a photographic studio, but we work with many independent photographers across the UK, who would be happy to provide you with further information about their services.  You can search for the photographers who use our service by location or name, and their sites will include contact details, some examples of their images and recent work which you may be able to view.

At Everybodysmile, we help professional photographers to display their work online for proofing and sales.  We provide the online support and website facilities and handle the payment processing aspect, leaving the photographer free to concentrate on the photographic aspect of their business.  We accept the payment in association with the photographer, and they arrange the printing and dispatch to you direct.

As all items are custom-made and produced to order, delivery can take up to 28 days, unless the delivery policy on the photographer’s own website states otherwise.  Many photographers use external labs to produce prints and other products to a professional standard, and rely on the service provided by these other companies.  It is for that reason that we cannot guarantee that you will receive your order much sooner.

As there may be external companies involved in the production or supply of your goods (eg labs for printing or suppliers of mounts etc), we cannot make any guarantees of delivery dates.  If you require goods to be delivered by a certain date, please contact the photographer direct, ideally prior to placing the order so that you can be sure of the situation before confirming your order.  If you have not been able to do this, but still placed the order, please contact the photographer direct at the earliest opportunity so that they can keep you informed, and if at all possible speed up the delivery process.

After completing your order, you should have received the order confirmation by email together with the WorldPay email confirming the payment has been processed.  The main confirmation will show all details of your order and at the end of the order details, it will provide contact information for the photographer.  If you wish to contact the photographer, please use the 5-figure order number quoted at the start of the email or on the WorldPay email, so that the photographer can easily find your specific order.

You should have received two emails regarding your order, but if you did not receive these, we can arrange to send you copies.  It may be that the email address provided was slightly incorrect, or that any spam filter you currently have in place filtered these out by accident.  If you are able to confirm your name, address, date and amount of order, we can trace your order and resend the details.